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A few words about word-of-mouth marketing

There's a marketing movement afoot to actively promote word-of-mouth as a viable marketing tool. Fair enough. Some products and services can benefit from an approach like this. But some marketers are now crossing the line, and again, threatening to spoil it for the legitimate marketers.

For example, Sony recently hired graffitti artists in San Francisco to paint comics on outdoor surfaces in order to promote their PSP game devices. The goal of the campaign was to generate buzz for the product although the ads never mentioned the company or product by name. 

But once real artists got wind of who was behind the graphics, they tagged the graphics with the word "Fony" and bitterly complained that the giant corporation should leave the city's sidewalks alone. The end result was that Sony was seen as a poser and alienated itself from the indie art community.

In my opinion, marketers have an obligation to disclose their intentions. Anything less than that is a thinly veiled attempt to deceive the public. Do you agree or disagree?

June 7, 2006 in Marketing Plans | Permalink

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Comments

I absolutely agree. One our closest competitors has a web site where they rank the top organizations in our space. The web site does not indicate the relationship between the two organizations. Surprise, surprise, the competitor is always ranked #1.

What do you recommend for businesses like ours which are negatively effected by these sleazy tactics? I'm not going to get chalk out and write "Fony" on the sidewalks in front of my competitor's office (that wouldn't make sense even if I was so inclined because my competitor is not Sony). What should organizations do, if anything, when forced to deal with these tactics?

Posted by: Steven Rothberg, CollegeRecruiter.com | Jun 7, 2006 1:26:45 PM

Steven-
1) In my opinion, taking the high road always pays dividends. Many times this could take years to pay back...but it will. I would emphasize in your website and other marketing materials, that you NEVER intentionally mislead your customers, like some other companies.

Since this can be a point of difference between your company and its competitors, then the marketing communications of this message should be prominent.

2) Although I wouldn't openly identify the company that pursues these unethical marketing tactics by name, I would identify them in terms that are so specific that it is clear who the offending company is. Something like "a major competitors of ours, located in Memphis" and then cite the unethical behavior of theirs.

If you choose the ethical high road as a marketing strategy, then it's in your best interest to educate your consumers about an unethical marketing program being pursued.

Those are my two cents, what do others think?

Jay

Posted by: Jay Lipe | Jun 8, 2006 10:20:18 AM

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